WARRANTY POLICY

At HOVSCO, we provide up to 2 years warranty for our bikes. In general, we will cover most problems of the system and defects from the factory.

Please refer to the following table for the warranty for specific parts.

Accessories

Warranty Period

Notes

Electronic Accessories

Motor

2 years

The following conditions are not covered by the warranty:

1. Water damage of the battery, motor and controller. 



2. Battery 2-year warranty only cover the batteries that don't work in 2 years. 



3. Man-made damage, self-modification, collision damage and scratch of spare parts, etc.



4. Tire puncture by any sharp objects.



5. Ordinary wear and tear not resulting from defects in workmanship.



Battery

2 years*(Exclude Usable Ones)

Torque Sensor

1 year

Charger

1 year

LCD Screen

1 year

Switch

1 year

Front light

1 year

Basic Accessories

Frame

2 years

Front Fork

1 year

Handlebar

1 year

Crank

6 months

Throttle

6 months

Pedal

6 months

Fly Wheel

6 months

Thumb Shifter

6 months

Rear Derailleur

6 months

Brake Disc

3 months

Tire

3 months

 

Exceptions

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by /HOVSCO that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by HOVSCO. 

 

The warranty will NOT cover the problems caused by any of the following causes

  1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions.
  2. Any unauthorized modification to the product, such as disassemble the bike without direction by HOVSCO, faulty installation, repair, or maintenance by anyone other than HOVSCO.
  3. The product has been in any accidents, such as traffic accidents.
  4. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes.
  5. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).
  6. The normal wear and tear of any Covered Component.
  7. Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
  8. Damage to Covered Components resulting from failure to follow instructions in the ebike owner's manual, acts of God, accident, misuse, negligence, abuse, commercial use, alterations, modifications, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.

Determining whether damage or defect to an ebike or covered component is protected by this limited warranty shall be in the sole discretion of HOVSCO.

 

Services

If you notice any problems under the warranty with your bike, please contact us at support-uk@hovsco.com with the Following Information:

  1. Order number/ID
  2. The email and shipping address you used when placed order
  3. Pictures/Short videos of the problems and a brief description of the problems

 

Parts and Labor.

HOVSCO may provide both parts and labor, but may direct that you replace certain parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. 

 

Do-It-Yourself

(DIY) Parts Service. DIY Parts Service allows you to service your own product. If HOVSCO determines that DIY Parts Service is available to you, HOVSCO will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. HOVSCO reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.

 

For any repair outside the Warranty

Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at support-uk@hovsco.com for further information.

 

*Note

We DO NOT accept the return of the bike without emailing us first. If you have any problems with the product, please contact us at support-uk@hovsco.com. Our dedicated customer support will be more than happy to assist you.

 

Shipping Damage:

Damage to a covered components during shipping is not covered by this Limited Warranty, but HOVSCO will replace such damaged covered components if you:

  • Notify HOVSCO of a covered components damaged in the shipping process within fifteen (15) days of your receipt of the ebike;
  • Provide HOVSCO with a dated picture of the damaged covered components;
  • Take note of any immediately recognizable damage on the shipper’ s Bill of Lading prior to signing off on the shipment.

Shipping damage claims are very time-sensitive, and you must inspect your ebike for damage as soon as you receive it.

If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, HOVSCO will not replace any Covered Components damaged during such shipping method.

 

Credit Card Chargebacks:

If any ebike purchase becomes subject to a credit card charge back in any amount, and you are still in possession of the ebike, then this Limited Warranty shall be invalidated until the credit card charge back has been resolved.

 

Claims Process:

HOVSCO will not replace covered components under this limited warranty without first seeing photos or video of the damaged components.

In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

  • Contact the HOVSCO Product Support team by visiting https://www.hovsco.co.uk/pages/contact or by phone at (+44) 808-2968-399.
  • Initially, the Product Support team will identify simple solutions for the issue with your ebike.
  • When the Product Support team determines that a Covered Component needs to be replaced, they will provide you with instructions on how to return the defective Covered Component and receive a replacement.
  • After you receive the replacement Covered Component, the Product Support team will assist you in replacing or installing the new Covered Component into your electric bike.
  • The shipping costs associated with returning a Covered Component will be your responsibility, unless HOVSCO agrees to pay them in writing. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

 

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND HOVSCO’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. HOVSCO’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE EBIKE, NOR SHALL HOVSCO UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, HOVSCO  DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

 

Contact Information:

Company Name: HOVSCO UK Ltd

Address: Unit 8 Lansdown Industrial Estate, Gloucester Road, Cheltenham, United Kingdom, GL51 8PL

Email: support-uk@hovsco.com

Call: (+44) 808-2968-399